Return & Refund Policy

Thank you for shopping with The Coffee Clique.

Due to the fresh and perishable nature of our products, we maintain a strict return and refund policy. However, in cases involving manufacturing defects, packaging defects, or shipment of incorrect items, you may be eligible for a return or refund as outlined below.

This policy applies to all purchases made through www.thecoffeeclique.com.

INTERPRETATION AND DEFINITIONS

Interpretation

Words with capitalized initial letters have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural form.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as “the Company”, “We”, “Us” or “Our”) refers to The Coffee Clique, located in Noida, Uttar Pradesh, India.
  • Goods refer to the products offered for sale on the Website.
  • Orders mean a request placed by You to purchase Goods from Us.
  • Website refers to The Coffee Clique, accessible at www.thecoffeeclique.com.
  • You means the individual accessing or using the Website, or the company or other legal entity on whose behalf such individual is accessing or using the service or purchasing Goods.

ORDER CANCELLATION

Considering the fresh and perishable nature of our products, orders cannot be cancelled once successfully placed, under any circumstances.

ELIGIBILITY FOR RETURN OR REFUND

Returns or refunds will only be considered under the following exceptional circumstances:

  • Manufacturing defect
  • Packaging defect
  • Incorrect product delivered

To exercise your right to request a return or refund, you must notify us within 48 hours of receiving the package by providing a clear statement along with relevant evidence (such as photos or videos).

You may contact us through:

We will review your request and take appropriate action within 14 working days from the date we receive your complete communication along with all required details.

If approved, you will not be charged any processing fee for the reimbursement.

CONDITIONS FOR RETURN / REFUND

To be eligible for a return or refund:

  • The request must be raised within 48 hours of delivery.
  • The Goods must be in their original packaging.
  • The Goods must not be opened, used, or consumed (except where defect evidence requires opening).

NON-ELIGIBLE ITEMS

The following Goods are not eligible for return or refund:

  • Products made to your personal specifications or customized orders.
  • Goods that were correctly delivered, properly packaged, and fit for consumption.
  • Goods that have been opened, partially consumed, or used.
  • Orders placed incorrectly by the buyer.
  • Requests raised after 48 hours from delivery.

We reserve the right, at our sole discretion, to refuse any return or refund request that does not meet the above conditions.

SALE OR PROMOTIONAL ITEMS

Products purchased during sales, promotions, or special offers may have separate return/refund terms, which will be evaluated on a case-by-case basis.

RETURN SHIPPING

If a return shipment is required:

  • You are responsible for the cost and risk of returning the Goods to us unless otherwise agreed.
  • We are not responsible for items lost or damaged during return transit.
  • We recommend using an insured, reliable, and trackable courier service.

CONTACT US

If you have any questions regarding this Return and Refund Policy, please contact us: